Professional services giant Deloitte US India (USI) is hiring for the position of CXO EUS Associate Services Specialist I – IT Services Analyst under Job ID: 366401. Hosted on the official Deloitte USI careers portal (usijobs.deloitte.com), this position is based out of Deloitte’s technology hub in Hyderabad, Telangana, India.
This role operates within Deloitte’s Executive User Support (EUS) team under the Executive Experience Office (CXO) umbrella, delivering high-touch IT support, infrastructure troubleshooting, and executive computing services for C-suite leaders and senior executives.
Job Details
| Attribute | Information |
| Role Title | End User Support – Associate Services Specialist I |
| Job ID / Requisition Code | 366401 |
| Company Entity | Deloitte U.S. India (USI) |
| Business Unit / Group | Information Technology / Executive User Support (EUS) |
| Work Location | Hyderabad, Telangana, India |
| Employment Type | Full-Time, Permanent |
| Experience Required | 1 to 3 Years |
| Posting Date | September 2026 |
| Application Deadline | Immediate / Rolling Basis |
About Company
Deloitte US India (USI) is an integral part of Deloitte’s global network, driving consulting, audit, risk, financial, and technology enablement services for Fortune 500 clients worldwide.
The CXO Executive User Support (EUS) team provides dedicated, white-glove IT support and technology operations to Deloitte’s senior executive leaders. The team ensures flawless hardware, software, network connectivity, and mobile operations to enable seamless business execution for C-suite stakeholders.
Comprehensive Job Overview
As an IT Services Analyst / Associate Services Specialist I within CXO EUS, you will act as a primary technical point of contact for resolving IT hardware, software, network, and application issues encountered by senior executives.
In this role, you will diagnose and resolve complex technical problems, configure executive devices (laptops, smartphones, tablets), manage AV/teleconference integrations, and maintain high service quality standards in a fast-paced corporate environment.
Requirements & Qualifications
1. Educational Background
- Degree: Bachelor’s degree (B.E. / B.Tech / B.Sc / BCA) in Computer Science, Information Technology, Electronics, or a related field.
2. Core Experience
- 1 to 3 Years of technical experience in IT End-User Support, Desktop Support, Executive Support, or IT Service Management (ITSM).
3. Technical Skills
- Operating Systems: Advanced troubleshooting of Windows 10/11, macOS, and mobile OS (iOS/Android).
- Hardware & Peripherals: Diagnostics for enterprise laptops, desktops, docking stations, monitors, and wireless peripherals.
- Networking & Security: Understanding of VPN configurations, Wi-Fi networks, Active Directory (AD), Azure AD/Entra ID, DNS, DHCP, and multi-factor authentication (MFA).
- Enterprise Software: Proficiency in Microsoft 365 / Office 365 suite, Outlook, Microsoft Teams, OneDrive, and enterprise endpoint security software.
- ITSM Tools: Hands-on experience logging, tracking, and resolving technical tickets using ITSM platforms such as ServiceNow or Jira Service Desk.
- AV & Collaboration Tools: Familiarity with executive conference setup, Zoom, Microsoft Teams Rooms, and AV equipment troubleshooting.
4. Soft Skills & Professional Attributes
- Executive Presence: Excellent interpersonal skills and professional etiquette tailored for executive communication.
- Problem Solving: Strong analytical mindset to diagnose and resolve hardware/software incidents under tight time constraints.
- Communication: Exceptional verbal and written English communication skills.
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Key Roles and Responsibilities
- White-Glove Executive Support: Deliver fast, dedicated, and high-touch IT support to CXO-level executives both on-site and remotely.
- Incident Management: Log, analyze, troubleshoot, and resolve end-user hardware, software, OS, and network incidents using ServiceNow.
- Device Lifecycle & Provisioning: Configure, build, encrypt, and deploy executive workstations, laptops, mobile devices, and peripherals.
- Collaboration & AV Readiness: Setup and support executive audio/video conferencing, town halls, and high-priority virtual meetings.
- Access & Security Administration: Manage user account provisioning, access requests, password resets, and security policy compliance.
- SLA Adherence: Maintain high First Contact Resolution (FCR) rates and strictly adhere to service level agreements (SLAs).
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How to Apply?
- Open the official Deloitte USI careers page link provided below.
- Click on Apply Now and register or log in to your Deloitte USI applicant account.
- Verify Job ID: 366401 for CXO EUS Associate Services Specialist I – IT Services Analyst – Hyderabad.
- Upload your updated resume highlighting desktop support, ITIL, Windows/Mac troubleshooting, and ServiceNow experience, and submit your application.
Official Application Link: Apply Link
Technical Tools & Domain Summary
| Operational Domain | Tools, Technologies & Frameworks |
| Operating Systems | Windows 10/11, macOS, iOS, Android |
| Productivity Platforms | Microsoft 365, Outlook, MS Teams, OneDrive, SharePoint |
| Directory & Access | Active Directory, Azure AD / Entra ID, MFA, VPN |
| ITSM & Service Desk | ServiceNow, ITIL Incident Management Framework |
| Hardware & AV | Enterprise Laptops, Docking Stations, Teams Rooms, AV Systems |
Compensation & Benefits
- Estimated Salary Range: Competitive Deloitte USI package (typically ranging from ₹4.5 LPA to ₹8 LPA depending on candidate evaluation and relevant experience).
- Work Location: Modern Deloitte USI technology hub in Hyderabad.
- Health & Wellness: Comprehensive group medical insurance, term life insurance, and employee assistance programs.
- Professional Growth: Access to Deloitte learning paths, ITIL certifications, and career development programs.
Selection & Recruitment Process
- Profile Shortlisting: Screening based on academic background, IT service desk/executive support experience, and communication skills.
- Initial HR Screening: Brief conversation evaluating communication capabilities, shift flexibility, and overall career profile.
- Technical Interview Round 1: Assessment of Windows/macOS troubleshooting, networking, Active Directory, Office 365, and hardware diagnostics.
- Technical Interview Round 2 (Scenario-based): Evaluation of live troubleshooting scenarios, executive escalation handling, ServiceNow usage, and ITIL practices.
- Managerial / Culture Fit Round: Final interview assessing executive presence, conflict resolution, communication etiquette, and alignment with Deloitte values.