About Company
Zycus—widely recognized by leading analyst firms in procurement technology—helps organizations unlock significant value with its end-to-end Source-to-Pay (S2P) suite. At the core of this suite is the Merlin Agentic Platform, which coordinates intelligent AI agents to create streamlined, efficient, and compliant procurement processes.
The Merlin Intake Agent gives business users an exceptionally intuitive experience, boosting adoption and sharply reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent independently manages tail-spend negotiations to generate additional savings; the Merlin Contract Agent assists in drafting compliant contracts and mitigates risk through proactive monitoring; and the Merlin AP Agent increases operational efficiency by automating invoice processing with outstanding speed and accuracy.
New Product Design Engineer
Job Details
| Role: | Product Technical Analyst |
| Salary: | UP to ₹8 LPA* |
| Location: | Mumbai |
| Job Type: | fulltime |
| Posted Date: | 15/11/2025 |
| Application Deadline: | Apply Soon |
Job Description
Zycus is seeking a Product Technical Analyst to join our US Delivery Team. In this position, you will collaborate with customers across the US, providing support for our AI-powered procurement solutions and acting as a subject matter expert for the Zycus Procurement Performance and Spend Analytics application.
Requirements
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Roles and Responsibilities
- Support Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.